Accounts Receivable & Collections Specialist
As part of Accounts Receivable, you will manage overdue accounts, support customers, and improve processes to drive business success.
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Position Details
As a vital member of the Accounts Receivable team, the Accounts Receivable & Collections Specialist plays a pivotal role in managing the collection of overdue accounts, fostering positive customer relationships, contributing to process improvement initiatives, and providing cross-departmental support to drive overall business success.
LOCATION & HOURS
This role is based out of our Richmond Headquarters and is permanent & full-time (40 hours/week). A hybrid schedule (1-2 work from home days per week) can be approved after the training and probationary period.
COMPENSATION
This role has a salary range of $55,000 - $60,000/year.
Incentives
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus.
- Charitable donation matching.
- Bonus Stat Holiday (Canada) – Boxing Day.
- Learning and development opportunities to grow within the business (including paid training both internal and external).
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.).
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.
Job Description
CORE AREAS OF RESPONSIBILITY
70% - Collections
- Contact delinquent account customers to collect past due balances on a daily basis.
- Build and maintain strong customer relationships while maintaining strict confidentiality with customer information.
- Interact with customers to negotiate and resolve outstanding payment issues and minimize uncollectible and bad debts.
- Accurately documenting all conversation (telephone or email) in the customer database.
- Send invoices, statements, overdue notices and reminders to outstanding customers.
- Prepare documents and coordinate with third party collection company for collection of bad debt on extreme delinquent customers.
- Review major accounts and those that are identified as being at particular risk.
- Prepare monthly status update for delinquent accounts and detailed payment collection efforts to Controller and VP, Finance.
- Provide monthly receivables write off recommendations to leadership for review and approval.
30% - AR & Administration
- Review Insolvent/bankruptcy legal documents and take actions as needed.
- Liaise with construction companies and prepare statutory required documents for collection purposes.
- Process credit card payments and contact customers with declined payments.
- Set up new customer accounts in accounting software timely and accurately.
- Process Customer Refund via cheque or credit card.
- Address AR related inquiries over the phone.
- Maintain and update customers’ credit status in the customer database.
- Prepare documents necessary for small claims or lien filing.
- Key external interaction includes commercial/residential customers, property management companies and strata corporations
*Please note: this is not an exhaustive list, andother responsibilities may be added to the role as needed.
Requirements
OUR IDEAL CANDIDATE:
Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate I.T. headaches for the business.
Experience: 3+ years of Account Receivable and Collections experience with commercial collections handling global customers.
Education: Diploma/Degree in Accounting (preferred)
Accountability: Embrace a "The Train Stops Here" mindset, taking full responsibility for your work and taking things to the finish line.
Organization & Detail-Orientation Skills: drive for precision and quality in everything you do. An ability to keep on task despite routine duties and competing priorities.
Customer Service: Professionally represent the company and work with our valued customers to support with billing inquiries and encourage prompt payments.
Effective Communication: Excellent written and verbal communication, which includes the ability to listen, comprehend, collaborate, and share ideas.
Computer Skills: Proficient with the use of Microsoft Office programs, particularly Excel (ability to do VLookups, Pivot Tables, Mail Merge).Ability to quickly learn new computer systems would be important, especially as we are heading into an ERP implementation.
WE WANT TO HEAR FROM YOU
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Protecting people
is in our DNA.
Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.
