Commercial Security Technician Supervisor
The Commercial Security Technician Supervisor will be leading a team of six field technicians to deliver top-tier service.
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Position Details
The Commercial Security Technician Supervisor is an exciting new position within our growing team, in which you’ll be responsible for supporting a skilled team of six field technicians in delivering exceptional commercial security solutions. This role offers the opportunity to directly impact project success, drive team development, and uphold The Radius Way by ensuring legendary customer experience. Working closely with the Security Operations Manager, you’ll balance both field and office responsibilities, typically spending 1–2 days per week in the office, to stay closely connected to day-to-day operations while supporting strategic oversight and team coaching. Come be part of the magic that is Radius.
Incentives
- Job Stability: We’re a trusted essential service provider that continued to serve our communities throughout the pandemic. With consistent year-over-year growth and exciting expansion plans, our future is bright!
- Comprehensive Benefits: Enjoy extended health and dental benefits, RRSP matching, an Employee Assistance Program, and a monthly profit-sharing bonus.
- Giving Back: Take part in our charitable donation matching program to support causes that matter to you.
- Extra Time Off: Celebrate an additional paid holiday—Boxing Day—on top of your regular time off.
- Family-Owned Business with an Award-Winning Culture: Work for a family-owned business where you can leave your mark, grow professionally, and seize new opportunities as the company expands.
- Learning & Development: We’re committed to your growth, offering paid training opportunities (both internal and external) to help you advance your career.
- Engaging Team Environment: Be part of a fun-loving team with regular company events, including team outings, virtual gaming nights, pub nights, spirit weeks, community involvement, and volunteer activities.
- Make an Impact: Your ideas are valued, and we love seeing team members’ initiatives come to life, making a real difference in our company and community.
- Great Location: Our office is centrally located next to a beautiful river walking path—perfect for lunch breaks—and just minutes from Queensborough Shopping Centre.
- Pride in Our Reputation: Join a company with a strong brand reputation that our employees are proud to be a part of. Don’t just take our word for it—check out our glowing Indeed Employer Reviews and Google Reviews.
Job Description
Supervision & Coaching
- Provide direct supervision and mentorship to a team of six commercial security technicians, including onboarding, training, and ongoing performance coaching.
- Foster a positive and collaborative team culture that promotes employee engagement, accountability, and continuous improvement.
- Support recruitment and onboarding efforts, actively contribute to performance evaluations and development planning, and conduct regular one-on-one meetings with the team.
Operational Oversite
- Oversee all activities related to commercial security installations and service work, ensuring that projects are being completed on time, within budget, and in accordance with quality standards and regulatory requirements.
- Monitor productivity levels and work with the Security Operations Manager to implement strategies to optimize efficiency.
- Work in close coordination with the Security Project Manager to ensure alignment on scope, timelines, and resource planning.
- Foster strong collaboration across key departments, including Security Customer Service, Sales, Parts, and the Command Center, to drive seamless execution and communication.
Technical Duties
- Support the team with hands-on installation, programming, and servicing of commercial security systems, including CCTV, alarm systems, access control, in-suite wiring, system networking, and wire pulling.
Customer Experience Excellence
- Work with the team on creating and continuously adapting The Radius Way to ensure our customer’s experience is legendary.
- Serve as the primary point of contact for customers regarding field operations, addressing inquiries, resolving issues, and managing expectations.
Safety & Compliance
- Enforce safety policies and procedures to minimize risk and maintain a strong safety culture across the field team.
- Ensure all technicians are up to date with the required certifications, including fall protection, scissor lift, boom lift, and other relevant training.
*Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.
Requirements
- 2+ Years of leadership or supervisory experience in a technical or field service environment.
- Trade Qualification (TQ) Certificate: ability to detect, respond and resolve security incidents.
- 3+ Years of Demonstrated Experience with Installation, Programming & Servicing of Security Systems.
- Knowledge of Security Applications: Video verification, video analytics, forensic video systems, intrusion alarms, burg, ULC Fire Systems.
- Class 5 Drivers License & Clean Driving Record
- Security License, or Ability to Obtain a Security License
- Strong, Clear & Concise Verbal and Written Communication
- Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work.
- Customer Service Enthusiast: Demonstrated dedication to providing excellent customer service. Display patience and resilience, no matter what comes up.
- Continuous Improvement: Adopt a "We Can Do This Better" ideology, always looking for ways to improve processes and being confident enough to share your ideas and drive action.
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