Operations Controller
As the Operations Controller, you’ll drive financial performance and operational success across Fire, Security, and Group units.
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Position Details
As the Operations Controller, you will play a key role in supporting the financial health and operational performance of the company’s Fire, Security, and Group business units. Through thoughtful financial analysis and clear reporting, you will provide leaders with the insights they need to understand performance, identify opportunities, and make informed business decisions.
In this role, you will work closely with business unit leaders, project managers, and the finance team to continuously improve how we analyze and understand our operations. Your ability to translate financial data into meaningful insights will help guide strategy and strengthen operational outcomes across the business.
You will also provide leadership and support to two team members, fostering collaboration, development, and accountability within the team. As one team member is based remotely in Texas, this role requires strong communication and the ability to effectively lead and support a distributed team across locations.
Please note that this role is a Full-Time, Maternity Leave Contract (approximately 15 months, from May 2026 to August 2027).
Compensation: annual salary starting at $95K, with extended health & dental benefits included as part of the contract.
KEY INTERACTIONS
- Direct reports: Branch Accountant (located in Texas), Reporting and Data Analyst (located in BC).
- Directly reporting to: Vice-President Finance.
- Works jointly with Group Controller, Senior Accountant, in addition with Junior Accountant, Accounts Payable, Accounts Receivable and Payroll.
- Partnership with Executives and Managers from all business units: Fire, Security, Group.
- Relationship with Colleagues (office members and field technicians) from all business units and locations (Canada – British Columbia, Alberta, Ontario, and USA - Texas).
Incentives
- Stability & Growth: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us!
- Comprehensive Benefits Package: Enjoy extended health and dental coverage, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Job Description
Financial Statements
- Financial statement review on gross profit, including variance analysis and commentary.
- Reconcile operations-related balance sheet accounts and accruals monthly.
- Apply cost accounting principles of direct and indirect expenses to evaluate and improve contribution and gross profit margins across service and project installations.
- Produce financial package with key metrics to business unit managers.
- Deliver clear and impactful presentations of monthly operational financial results to business unit managers.
- Lead mid-year forecast and annual budget process.
Margin Control
- Sales quoter creation and maintenance.
- Manage reporting of Fire Team Z sales commissions and provide financial oversight on all company sales commission structures with VP Sales & Marketing.
- Lead, develop, and analyze inventory standard costing, technician productivity, burden rates, and physical inventory count.
- Active liaison with Project Managers on work-in-progress (WIP) job status updates to execute a lean job closing process at month-end.
- Solid understanding of Recurring Monthly Revenue (RMR) model to produce profitability analysis and pricing recommendations.
- Manage Remote Guarding capital fixed assets and equipment management software (Asset Panda).
Reporting Management
- Participation in development of Key Performance Indicators (KPI) for company and business units.
- Design, develop, and deploy interactive BI reports tailored to business needs, ensuring data accuracy and visualization best practices.
- Apply data mining methods to analyze large datasets, uncovering hidden opportunities and supporting strategic decision-making.
- Create and manage company internal control audit program results to President
Team Performance and Departmental Support
- Lead day-to-day management of the team, including annual goal setting and performance appraisals to drive high performance and employee development.
- Support year-end review with external auditors.
- Ensure continuous documentation of Finance Standard Operating Procedures (SOP).
- Embrace opportunities and growth through acceptance of other tasks offered by VP Finance and Controller.
Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.
Requirements
Technical and Expertise:
- 5+ years of experience in a similar role (such as Financial Controller, Cost Controller, Operational Finance Manager, or comparable positions).
- CPA designation is considered an asset.
- Previous leadership experience, including conducting regular 1:1s and supporting performance conversations.
- Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data analysis).
- Intermediate experience with Business Intelligence reporting and query building.
- Demonstrated change management experience and the ability to support process improvements.
- Experience working within multi-branch, multi-entity, and multi-currency organizations.
Interpersonal Intelligence:
- Strong communicator, both written and verbal.
- Highly analytical with a strong aptitude for numbers and quantitative problem-solving.
- Critical thinker with the ability to identify issues and develop practical solutions.
- Strong organizational skills to effectively handle multiple projects simultaneously.
- Be curious to explore, investigate and learn all aspects of company – you must have a natural tendency to dig to the root of a situation.
- Embrace change and growth, and initiate continuous improvements.
- Communicate personally and deliver legendary service to all departments and locations.
- Be a great teammate, have fun & build strong relationships with various internal and external customers.
WE WANT TO HEAR FROM YOU
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