AR & Collections Specialist
As part of Accounts Receivable, you will manage overdue accounts and support our customers.
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Position Details
As a vital member of the Accounts Receivable team, you will play a pivotal role in managing the collection of overdue accounts, fostering positive customer relationships, contributing to process improvement initiatives, and providing cross-departmental support to drive overall business success.
Please note that this is a full-time, 6 month fixed-term contract.
Compensation: Starting at $25.00/hour, depending on experience.
Incentives
- Stability & Growth: As an essential service, we remained fully operational throughout the pandemic—supporting our communities when they needed us most. With steady year-over-year growth and exciting expansion plans on the horizon, now is a great time to join us!
- Benefits Package: Enjoy a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Job Description
80% - Collections
- Oversee and manage the collection process for all assigned accounts, ensuring timely collection of outstanding payments. Our high-volume AR listing include commercial and residential customers, property management companies and strata corporations.
- Monitor and analyze collection list assigned to identify overdue accounts and prioritize collection efforts.
- Prepare regular status update reports to Controller and VP, Finance.
- Foster strong relationships by delivering legendary customer service.
- Communicate personally by both phone and/or email to follow up on outstanding invoices and resolve disputes or billing discrepancies.
- Accurately document all conversations (phone or email) in customer’s account and protect their confidential information.
- Participate in cross-functional collaboration with internal sales, customer service, and finance teams to resolve billing and payment issues and support shared goals.
20% - AR & Administration
- Respond to customer AR-related inquiries received over phone or email.
- Backup support for setting up new customer accounts in accounting software.
- Maintain and update customer records, including data cleanup and accuracy initiatives.
- Support process improvement initiatives by executing assigned action items.
Please note: this is not an exhaustive list, and other responsibilities may be added to the role as needed..
Requirements
- Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work.
- Experience: 2+ years B2B Account Receivable and Collections experience with commercial collections handling global customers.
- Education: Diploma/Degree in Accounting (preferred)
- Accountability: Embrace a "The Train Stops Here" mindset, taking full responsibility for your work and taking things to the finish line.
- Organization & Detail-Orientation Skills: drive for precision and quality in everything you do. An ability to keep on task despite routine duties and competing priorities.
- Customer Service: Professionally represent the company and work with our valued customers to support with billing inquiries and encourage prompt payments.
- Effective Communication: Excellent written and verbal communication, which includes the ability to listen, comprehend, collaborate, and share ideas.
- Computer Skills: Proficient with the use of Microsoft Office programs, particularly Excel (ability to do VLookups, Pivot Tables, Mail Merge). Ability to quickly learn new computer systems would be important, especially as we are heading into an ERP implementation.
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