Senior AR & Collections Specialist
As part of Accounts Receivable, you will manage overdue accounts, support customers, and improve processes to drive business success.
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Position Details
As a vital member of the Accounts Receivable team, you will play a pivotal role in managing the collection of overdue accounts, fostering positive customer relationships, contributing to process improvement initiatives, and providing cross-departmental support to drive overall business success.
We’re seeking a candidate with strong foundational skills, strategic thinking, and clear leadership potential. This role offers a unique opportunity for growth, with the expectation that it will evolve into a leadership position as the team and business expand in line with our long-term vision.
This role will be operating out of our head office in Richmond, BC.
Incentives
- Job stability! Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future!
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
- Bonus Stat Holiday – Boxing Day (Canadian Units)
- Learning and development opportunities to grow within the business (including paid training both internal and external)
- Paid association dues (if applicable)
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact – we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes-drive away from Queensborough shopping center
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities (check out our Indeed Employer Reviews or Google Reviews)
Job Description
70% - Collections
- Oversee and manage the collection process for all assigned accounts, ensuring timely collection of outstanding payments. Our high-volume AR listing include commercial and residential customers, property management companies and strata corporations.
- Monitor and analyze collection list to identify overdue accounts and prioritize collection efforts.
- Prepare regular status update reports to Controller and VP, Finance.
- Foster strong relationships by delivering legendary customer service.
- Communicate personally by both phone and/or email to follow up on outstanding invoices and resolve disputes or billing discrepancies.
- Accurately document all conversations (phone or email) in customer’s account and protect their confidential information.
- Handle specific construction companies who require CCDC statutory declarations for payment purposes.
- Participate in cross-functional collaboration with internal sales, customer service, and finance teams to resolve billing and payment issues and support shared goals.
20% - AR & Administration
- Respond to customer AR-related inquiries received over phone or email.
- Backup support for setting up new customer accounts in accounting software.
- Backup support for daily AR EFT and cheque deposits, applications in accounting software and processing of customer credit card payments.
10% – Team Lead Apprentice
- Manage complex and escalated accounts.
- Perform account reconciliations and support the resolution of client discrepancies, liaising with sales, finance, and other departments as needed.
- Participate in process improvement initiatives to optimize AR and collections workflows and recommend strategies to improve efficiency.
- Policy and compliance oversight to ensure adherence to company credit and collections policies, as well as regulatory and audit requirements.
We are in progress implementing a new ERP system, which will improve our current collections process and provide opportunities to shift time allocation from Collections to increased Team Lead responsibilities.
*Please note: this is not an exhaustive list, and other responsibilities may be added to the role as needed.
Requirements
- Champion of Company DNA and Culture: Embrace and promote our values and culture in all aspects of your work. Make it your mission to drive solutions to minimize or eliminate I.T. headaches for the business.
- Experience: 3+ years of Account Receivable and Collections experience with commercial collections handling global customers.
- Education: Diploma/Degree in Accounting (preferred)
- Accountability: Embrace a "The Train Stops Here" mindset, taking full responsibility for your work and taking things to the finish line.
- Organization & Detail-Orientation Skills: drive for precision and quality in everything you do. An ability to keep on task despite routine duties and competing priorities.
- Customer Service: Professionally represent the company and work with our valued customers to support with billing inquiries and encourage prompt payments.
- Effective Communication: Excellent written and verbal communication, which includes the ability to listen, comprehend, collaborate, and share ideas.
- Computer Skills: Proficient with the use of Microsoft Office programs, particularly Excel (ability to do VLookups, Pivot Tables, Mail Merge). Ability to quickly learn new computer systems would be important, especially as we are heading into an ERP implementation.
WE WANT TO HEAR FROM YOU
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