Technical Training Specialist
The Technical Training Specialist will be responsible for developing and delivering practical, scalable learning solutions.
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Position Details
The Technical Training Specialist will be responsible for developing and delivering practical, scalable learning solutions within our Security business, starting with manufacturing.
Success in this role won't come from implementing complex enterprise learning frameworks or creating training for training's sake. Success will come from understanding how our business operates today, identifying the highest-priority learning needs, and building solutions that are appropriate for where we are in our growth journey.
This role is ideal for someone who enjoys:
- Building something from the ground up.
- Learning a business by observing people in action and building strong relationships with diverse team members.
- Creating structure by translating technical processes into clear, easy-to-follow learning materials.
- Partnering with experts across departments to capture and share knowledge.
The person in this role will spend significant time with manufacturing teams, field technicians, operations leaders, subject matter experts, and new team members to understand how work gets done and identify opportunities to improve consistency, onboarding, productivity, quality, and safety.
With direction from the Learning & Performance Manager, you'll help create a learning foundation that enables our teams to perform with confidence and excellence while supporting future growth and career development.
Important Role Details
- Location: Richmond, BC (In-Office)
- Job Type: Part-Time, 6-Month Fixed-Term Contract
- Job Hours: Approximately 20–24 hours per week. Flexibility in workdays and hours is required based on business needs.
- Compensation: Starting at $36.00 per hour, depedent on experience.
Incentives
- Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
- Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Job Description
Training Needs Analysis & Knowledge Discovery
- Develop a deep understanding of our products, services, workflows, and operational processes.
- Conduct job observations, ride-alongs, site visits, and interviews to identify critical knowledge, skills, and performance requirements.
- Build strong relationships with subject matter experts across manufacturing, field operations, technical support, and leadership teams.
- Identify skill gaps, training opportunities, and areas where improved documentation could increase consistency and performance.
- Help establish training priorities based on business needs, operational risk, and organizational maturity with support of the Learning & Performance Manager.
- Create and maintain role-based training matrices and learning pathways.
Technical Training Development
- Develop standard operating procedures, work instructions, troubleshooting guides, and knowledge repositories to capture organizational knowledge.
- Design and develop practical learning materials such as job aids, guides, videos, checklists, and facilitator resources.
- Translate complex technical processes into engaging, user-friendly learning content.
- Apply adult learning principles to ensure training is practical, relevant, and immediately applicable.
- Improve training materials based on learner feedback, field observations, and business changes as needed.
Training Support
- Maintain training records and completion tracking.
- Measure learner understanding through assessments, observations, practical demonstrations, and feedback mechanisms.
- Support onboarding and internal role transitions as needed.
- Schedule and source third-party training opportunities with P&C Coordinator as needed.
Collaboration & Engagement
- Conduct regular visits to manufacturing, customer sites, and field operations to stay connected to the work being performed.
- Build credibility and trust with team members at all levels of the organization
- Promote a culture of continuous learning and improvement.
- Be a champion of our DNA (our values).
*Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.
Requirements
- Minimum 5 years of demonstrated experience as a Trainer/Training Specialist (or a related role), in a technical, manufacturing, construction, industrial, security, telecommunications, or field service environments.
- Formal education in adult learning and/or instructional design, such as VCC’s Provincial Instructors Diploma (PIDP) or similar. Bonus points for learning experience design credentials!
- Demonstrated ability to learn complex technical concepts and translate them into clear, engaging learning materials.
- Excellent communication and ability to build strong relationships across various levels of the organization.
- Exceptional curiosity and a genuine desire to understand how things work.
- Organization and project management skills and the ability to manage multiple initiatives simultaneously.
- Confident using Microsoft Office and ability to quickly learn new systems. Proficient in a variety of learning software and tools. Bonus points for a portfolio that highlights AI usage to scale training material delivery!
- Valid driver's license with clean driving record.
- Must be able to obtain a valid BC security license.
- Proficient in the safe and proper use of hand tools, power tools, multimeters, and other testing equipment.
- Physically capable of periodically lifting and carrying up to 45 lbs.
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is in our DNA.
Our shared values are the building blocks of our organization and our unique culture. They are deeply embedded in the management processes, behaviors, and beliefs that make us who we are.
