Project Coordinator
The Project Coordinator ensures the smooth installation and ongoing service of our security systems across Texas.
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Position Details
The Project Coordinator is a key support role within our Radius Security Division, helping ensure the smooth installation and ongoing service of our security systems across Texas. Our Texas team is close-knit, collaborative, and highly connected. You’ll work closely with another Project Coordinator, our Project Manager, Field Technicians, and key Operations team members, while also collaborating remotely with teams across Canada.
As the central point of coordination, you’ll help keep projects organized and on track — supporting a smooth transition from sales handoff through installation and ongoing maintenance.
This role is a great fit for someone who naturally becomes the go-to person. You’re organized, detail-oriented, and take pride in delivering consistently exceptional service to both internal teams and external customers.
Compensation: starting at $22.00/hour, depending on experience.
Please note: this role will be operating out of our office in Grapevine, TX, and is a fully in-office role.
Incentives
- Job Stability: With consistent year-over-year growth and exciting expansion plans, our future is bright, especially in Texas!
- Comprehensive Benefits: Enjoy extended health and dental benefits, IRA matching, an Employee Assistance Program, and a monthly profit-sharing bonus.
- Giving Back: Take part in our charitable donation matching program to support causes that matter to you.
- Family-Owned Business with an Award-Winning Culture: Work for a family-owned business where you can leave your mark, grow professionally, and seize new opportunities as the company expands.
- Learning & Development: We’re committed to your growth, offering paid training opportunities (both internal and external) to help you advance your career.
- Engaging Team Environment: Be part of a fun-loving team with regular company events, including team outings, virtual gaming nights, spirit weeks, community involvement, and volunteer activities.
- Make an Impact: Your ideas are valued, and we love seeing team members’ initiatives come to life, making a real difference in our company and community.
- Pride in Our Reputation: Join a company with a strong brand reputation that our employees are proud to be a part of. Don’t just take our word for it—check out our glowing Indeed Employer Reviews.
Job Description
Customer Experience
- Keeping a pulse on the customer throughout the installation of the project to ensure everything is going smoothly, and quickly addressing any issues that arise, to mitigate any issues.
- Resolving any customer inquiries, performing basic troubleshooting if needed or escalating to the correct individuals to drive solutions.
- Proactively addressing any required system/product updates and involving our Project Manager when needed to support.
- Conducts investigative work for incidents related to our monitoring services, ensuring our equipment functions effectively. Additional, educates customers on recommended actions for them to mitigate risks.
Installation & Service Coordination
- Once a job is awarded, the sales team hands over the project to the Project Coordinator. The Project Coordinator then collaborates closely with the Project Manager to facilitate the roll-out. This role is responsible for organizing and coordinating work, engaging with Project Managers, Field Technicians, Command Center, Supply Chain, customers, subcontractors, and external vendors.
- Reviews sales paperwork and assembles job files according to installation project standards.
- Consistently updates internal systems with updates on the progress of installation and system maintenance.
- Work closely with different team members to ensure we meet delivery commitments.
- Manage inventory transfer between warehouse and jobs or service.
- Coordinates with third-party vendors/subcontractors.
- After project completion, collaborates with the Project Manager and Technician Manager to review the project's success and identify key learnings to enhance the coordination of future projects.
Miscellaneous Responsibilities
- Builds strong relationships with all internal stakeholders.
- Organizes travel requirements for team members traveling.
- Oversee the accurate completion of timecards.
- Create and maintain SOP’s within the department.
- Invoicing and report creation.
*Please note: this is not an exhaustive list and other responsibilities may be required.
Requirements
- Customer service experience in a service-based industry is preferred, with bonus points for experience in the security industry.
- At least 1-year prior experience in Project/Service Coordination, Account Management or a related role would be preferred.
- People-focused, with a genuine passion for building lasting relationships and motivated by our vision of creating “customers for life.”
- Effective communicator (verbal and written), able to actively listen and articulate clearly, especially in high-pressure and escalated situations. You don’t rely solely on emails and are confident in making phone calls to get things done.
- Organized, able manage multiple tasks simultaneously with excellent follow-through.
- Action-oriented and proactive, driven to take initiative and implement improvements where needed.
- Solutions-focused, with a strong sense of accountability for resolving issues and anticipating potential problems before they arise.
- Tech-savvy, with regular experience working with computers and strong proficiency in Microsoft Office.
- Team player, willing to step in and support the team whenever necessary as well as contributing to the strong camaraderie amongst the group.
WE WANT TO HEAR FROM YOU
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